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Refund Policy

Effective Date: 14 September 2026

1. Free Trial

New paid platform memberships offer a 7-day free trial. A payment card is required. No subscription payment is taken during the trial. Unless you cancel before the trial ends, the subscription renews automatically at the price and billing interval shown at checkout.

2. Subscription Payments

Subscriptions are billed monthly or annually, according to the plan selected at checkout. You may cancel renewal at any time from your account dashboard or the Stripe billing portal. For ordinary cancellation, you retain access until the end of the paid billing period. This does not delay or limit a right to cancel or obtain a remedy under the Australian Consumer Law.

3. Refund Eligibility

In addition to your Australian Consumer Law rights, we offer a 7-day money-back guarantee on your first paid subscription payment. If you are not satisfied with RTOAiVoX within 7 days of your first charge, contact us for a full refund - no questions asked.

4. How to Request a Refund

To request a refund, email us at info@rtoaivox.com.au with your account email address. Refunds are processed within 5-10 business days and returned to the original payment method via Stripe.

Your Australian Consumer Law rights

Nothing in this policy excludes, restricts or modifies the consumer guarantees, rights or remedies you have under the Australian Consumer Law that cannot be excluded. These rights apply in addition to this policy and are not limited by clauses 5 and 6. The discretion described in clause 6 does not apply to remedies owed under the Australian Consumer Law.

The seven-day money-back guarantee is not a deadline for making a claim under the Australian Consumer Law. Your statutory rights also take priority over our ordinary billing cancellation arrangements.

  • If a service fails an applicable consumer guarantee and the failure is major or cannot be remedied, you may cancel the service contract and obtain a refund for the unused portion, or keep the contract and claim compensation for its reduced value.
  • For a failure that can be remedied and is not major, you may require us to fix it within a reasonable time. If we refuse or fail to do so, you may cancel the service contract or have it fixed elsewhere and recover reasonable costs.
  • You may also be entitled to compensation for reasonably foreseeable loss or damage caused by the failure.

See section 12 of our Terms of use and the ACCC guidance on consumer remedies.

5. Subsequent Payments

Our voluntary 7-day money-back guarantee applies to the first paid subscription payment. Later payments are not covered by that change-of-mind guarantee. This does not limit any refund or other remedy available under the Australian Consumer Law, including for later monthly or annual payments. If you no longer want a subscription, cancel before its next billing date.

6. Exceptional Circumstances

If you experience technical issues that prevent you from using the platform, or if you were charged in error, please contact us. We will assess the issue and provide any remedy required by the Australian Consumer Law. A refund or other remedy you are legally entitled to is not discretionary. We may also offer additional assistance beyond your legal rights.

7. Contact

For refund requests or billing enquiries, please contact us at info@rtoaivox.com.au.